Refunds

• We refund amounts charged wrongly in full, for example double charges.
• In Germany and Austria you can withdraw for 14 days. You then pay a proportion for the days from the start of your access up to the withdrawal (compensation). We refund the rest.
• After a cancellation you use Kroki until the end of the paid period. We don’t refund a proportion of this period.

We refund amounts charged wrongly in full, for example:

• double charges,
• charges after an effective cancellation.

To get your money back, contact us (section 7).

You can withdraw from the contract for 14 days, counted from the day you ordered. You can do this without signing in via Withdraw from contract. The details are in the withdrawal information.

To order, you tick one box at checkout. With it you request that we start immediately, and take note that you owe compensation if you withdraw. Your access starts immediately.

If you withdraw, we keep a share for the time you were already able to use Kroki: price of the billing period × days from the start of your access up to the withdrawal ÷ days in the billing period, rounded to the cent. We refund the rest.

Example for the calculation only, with a price of €10.00 for a month with 30 days: you withdraw 10 days after your access started. We keep €3.33 and refund €6.67.

We pay within 14 days after we receive your withdrawal, using the same payment method you used when ordering. This costs you nothing.

Renewals of the same subscription don’t trigger a new right of withdrawal. If you change your plan, that is a new order with its own right of withdrawal.

In Switzerland there is no statutory right of withdrawal for online contracts. How and when you can cancel is set out in section 5.

If you cancel, you use Kroki until the end of the paid period. After that we don’t charge anything more. We don’t refund a proportion of the period you have already paid for.

We refund you a proportion of what you paid in advance for the time after the end of the contract if the contract ends early:

• if you justifiably terminate without notice,
• if we terminate for good cause or discontinue Kroki,
• if we transfer the contract to another company and you cancel because of this,
• if a significant change to Kroki leads you to end the contract.

If you choose “Delete data on this device” in your profile, you remove the data from your device. This doesn’t end the contract and doesn’t lead to a refund. To end it, cancel first via Cancel contracts here.

Beyond that, there is no entitlement to a refund. For defects, the statutory warranty rights apply (terms § 14).

Write to us at hello@getkroki.com and give your order number.

We refund using the original payment method. How quickly you see the amount depends on your bank or card provider.

You can read more about prices, term and cancellation in the terms and conditions.